The capabilities model allow an institution to evaluate how well it supports various data and research requirements.
What I found most interesting is what it refers to as the "five facings"
Researcher Facing RolesIncludes research computing and data staffing, outreach, and advanced support, as well as support in the management of the research lifecycle.Examples: Research IT User Support, Research Facilitators, CI engineers, etc.
Data Facing RolesIncludes data creation; data discovery and collection; data analysis and visualization; research data curation, storage, backup, and transfer; and research data policy compliance.Examples: Research Data Management specialists, Data Librarians, Data Scientists, etc.
Software Facing RolesIncludes software package management, research software development, research software optimization or troubleshooting, workflow engineering, containers and cloud computing, securing access to software, and software associated with physical specimens.Examples: Research Software Engineers, Research Computing support, etc.
Systems Facing RolesIncludes infrastructure systems, systems operations, and systems security and compliance.Examples: HPC systems engineers, Storage Engineers, Network specialists, etc.
Strategy and Policy Facing RolesIncludes institutional alignment, culture for research support, funding, and partnerships and engagement with external communities.Examples: Research IT leadership